Kamado Joe - FAQ

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General Questions

HOW DO I FIND THE MODEL AND SERIAL NUMBER?

The model number and serial number for your Kamado Joe grill can be found in the owner’s manual that comes included with your grill.

 

HOW DO YOU REACH CUSTOMER SUPPORT?

Customer support can be reached by creating a customer support ticket at the Contact Us page.

Warranty support requires a product registration be completed prior to receiving assistance. To register your product, please visit our Product Registration page.

Please note that past email addresses are no longer being monitored.

 

 

HOW DO YOU REGISTER YOUR WARRANTY?

Please visit our Registration Page to register your Kamado Joe product for warranty protection. Please be aware that you will need a copy of your receipt when registering your product, so be sure to hold onto your physical and/or virtual receipt after purchase.

HOW DO I REGISTER MY GRILL WITHOUT A SERIAL NUMBER?

Sometimes the serial number is stamped under the dome of the grill. If you are unable to locate it or have lost your user manual, you can put NA in the section where it asks for your grill's serial number.

 

HOW TO FIND MANUAL?

If you have lost the manual for your grill and/or it was not in the box, please check each individual product page on the site and click on the “Manuals & Warnings” tab on the product page. From there, you will have access to a downloadable PDF manual.

Kamado Joe Big Joe

BIG JOE I SPECS

1. Grill Dimensions:
Width: 58.1 in.
Height: 52.6 in.
Depth: 36.8 in.
(w/ cart & shelves)

2. Grill Weight: 352 lbs.

3. Heat Range: 225°F to 750°F

4. Cooking Surface:
Cooking Surface: 24 in. diameter

5. Manual (PDF)

BIG JOE II SPECS

1. Grill Dimensions:
Width: 58.4 in.
Height: 53.7 in.
Depth: 35.7 in.
(w/ cart & shelves)

2. Grill Weight: 372 lbs.

3. Heat Range: 225°F to 750°F

4. Cooking Surface:
Cooking Surface: 24 in. diameter, 452 sq. in.
- With Grill Expander: 604 sq. in.
- With Two Sets of Grates: 904 sq. in.
- With Both Grates & Grills Expander: 1,056 sq. in.

5. Manual (PDF)

BIG JOE III SPECS

1. Grill Dimensions:
Width: 58.4 in.
Height: 53.7 in.
Depth: 35.8 in.
(w/ cart & shelves)

2. Grill Weight: 487 lbs.

3. Heat Range: 225°F to 750°F
500°F Max. when using SlōRoller

4. Cooking Surface: 24 in. diameter, with 3 Tier Divide & Conquer® : 864 sq. In.

5. Manual (PDF)

 

 

Classic Series

CLASSIC I SPECS

1. Grill Dimensions:
Width: 46.5 in.
Height: 48.5 in.
Depth: 30.12 in.
(w/ cart & shelves)

2. Grill Weight: 200.2 lbs.

3. Heat Range: 225°F to 750°F

4. Cooking Surface: 18 in. diameter,  245 sq. in.

5. Manual (PDF)

CLASSIC II SPECS

1. Grill Dimensions:
Width: 46.5 in.
Height: 48 in.
Depth: 28 in.
(w/ cart & shelves)

2. Grill Weight: 232 lbs.

3. Heat Range: 225°F to 750°F

4. Cooking Surface:
18 in. diameter, 256 sq. in.
w/ grill expander: 407 sq. in.
w/ 2 set of grates: 508 sq. in.
w/ both grates and grill expander: 660 sq. in.

5. Manual (PDF)

CLASSIC III SPECS

1. Grill Dimensions:
Width: 46.5 in.
Height: 50.5 in.
Depth: 30 in.
(w/ cart & shelves)

2. Grill Weight: 262.5 lbs.

3. Heat Range: 225°F to 750°F
500°F Max. when using SlōRoller

4. Cooking Surface: 18 in. diameter, W/ 3 Tier Divide & Conquer® : 510 sq. in.

5. Manual (PDF)

Joe Junior

JOE JUNIOR SPECS

1. Grill Dimensions:
Width: 19.75 in.
Height: 27 in.
Depth: 20.75 in.
(w/ stand)

2. Grill Weight: 68 lbs.

3. Heat Range: 225°F to 750°F

4. Cooking Surface: 13.5 in. diameter, 148 sq. in.

5. Manual (PDF)

KETTLE JOE SPECS

1. Grill Dimensions:
Width: 48.2 in.
Depth: 29.1 in.
Height: 43.7 in. (with cart)

2. Grill Weight: 121 lbs. (assembled)

3. Heat Range: Up to 700°F

4. Cooking Surface: 22 in. cooking surface for a total of 363 sq. in.

5. Instruction Manual

6. Features:
* Cart with wheels
* Side Shelves
* Patented SlōRoller™ Hyperbolic Smoke Chamber
* Hinged lid
* Ceramic firebox
* Patented SlideOut ash drawer
* Built-in thermometer
* Two-Tier Divide and Conquer System

 

 

 

 

 

 

 

 

 

 


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